Troubleshooting › Cannot Open Documents from the Web Folder

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Cannot Open Documents from the Web Folder

Symptom:

This issue applies only if you are using Office 2007.

In CA Service Catalog, I attempted to open a text file or PDF file by clicking Home, Documents, View Content, Open as Web Folder. When I clicked the file that I wanted, I was not able to open it.

Solution:

  1. Locate the Microsoft Office 2007 post-Service Pack 1 hotfix 943337 on the Microsoft website, microsoft.com.
  2. Follow the instructions from Microsoft to download and apply the hotfix locally on the computer from which you access CA Service Catalog.
  3. Reboot the computer.
  4. Log in to CA Service Catalog.
  5. Click Home, Documents, View Content, Open as Web Folder.
  6. Verify that you can access both text and PDF files.