Installing and Upgrading › How to Install

How to Install

Important! If you have copied the installation media to a network share then you must map a drive letter to this share. This mapping is required because a BAT file is executed as part of the installation and BAT files cannot be executed from a UNC path.

Install CA Service Catalog products and components, as follows:

1. Verify that all CA Service Catalog computers are geographically co-located–that is, are located in the same building, in the same room.

   A CA Service Catalog computer means the database server and any computer on which you plan to install any CA Service Catalog product or component, including CA EEM, CA Workflow, and other CA products or components included on the CA Service Catalog installation media.

   Having all these computers geographically co-located helps prevent performance problems that network latency can cause.

2. Install your DBMS, if it is not already installed.
3. Install CA EEM.
4. Install the First Service View Server and the MDB; the installation program installs or upgrades the MDB as part of this procedure.

   Important! For best results, CA Service Catalog and all CA products that integrate with it must share the same CA Management Database (CA MDB). CA Service Catalog embeds CA MDB r1.5. If you want to integrate CA Service Catalog with other CA products that embed CA MDB r1.5 or CA MDB r1.0.4, review the information in Verify CA MDB Version Compatibility for Integrations and follow the instructions that apply to your environment.

5. Optionally install additional (formerly secondary) Service View servers.
6. Install CA Service Catalog.
7. Install CA IT PAM or CA Workflow.

   Note: CA IT PAM is the recommended process automation tool.

8. Install Catalog Content.
9. Install CA Service Accounting.

   Optionally install additional instances of CA Service Accounting.

The installation is completed.

Note: For better performance, consider implementing clustering for Service View, CA Workflow, or both.