Integrating with CA Oblicore Guarantee › How to Set Up the Integration

How to Set Up the Integration

This topic explains how administrators of CA Service Catalog and CA Oblicore Guarantee set up the integration between the products.

1. Verify that both CA Service Catalog and CA Oblicore Guarantee are installed and running. For details, see each product's documentation.

   As part of this task, verify that both products support the browser you are using.

2. Verify that you have administrator rights in both products, specifically:
   • The Service provider role (SP administrator) in CA Service Catalog
   • The Super administrator role in CA Oblicore Guarantee

   Note: You perform the next several steps in CA Oblicore Guarantee.

3. Meet the prerequisites for the integration.
4. Verify that CA Oblicore Guarantee includes contracts, service domains, and metrics useful for measuring the quality of the CA Service Catalog services with which you plan to use them.

   For example, you may want to monitor quality for services that include internet connectivity. In that case, you may want to verify that the metrics include related quality measures, such as maximum wait time to establish connections, refesh screens, change addresses, and so forth.

   Another example: you may want to monitor the "uptime" or percentage of time that the services are available. In that case, you may want to verify that the metrics include related quality measures, such as the amount of uptime and downtime for each service.

   Many other examples of using metrics in contracts and services are possible; you must determine and implement the ones that are useful to your organization.

   Consider the following:

   • In CA Oblicore Guarantee, consider naming such contracts with a special prefix, such as "Catalog_" for easy reference from integrating products, such as CA Service Catalog.
   • If your implementation of CA Service Catalog, uses multi-tenancy, then consider mapping the contract parties in CA Oblicore Guarantee to your CA Service Catalog business units.

     Alternatively, consider naming your CA Oblicore Guarantee contracts with a special prefix, such as "Service_Provider_name_" or "Tenant_name" for easy reference.

5. Decide the time zone that you want to use, for example, Eastern USA.
6. Verify that all CA Service Catalog and CA Oblicore Guarantee computers are set to the same exact date and time, to the minute, and are adjusted, if necessary, for the time zone that you have chosen. This requirement includes the DBMS server for both integrating products.

   For example, suppose that you decide to use the Eastern USA time zone. In that case, if the current time is November 11, 6:27 p.m. Eastern USA, then set all computers to November 11, 6:27 p.m. Eastern USA or its equivalent, regardless of the computer's physical or geographic location.

7. In CA Service Catalog, set the administration configuration parameters for connecting to CA Oblicore Guarantee.
8. In CA Service Catalog, set the request management configuration parameters that specify whether certain CA Oblicore Guarantee-related details are displayed to catalog users when they create requests using services that have CA Oblicore Guarantee contracts associated.
9. In CA Service Catalog, for each applicable service option group, add the service option element for the CA Oblicore Guarantee contract you want to associate. When you do so, you specify important details such as the contract name, the service component, metrics, and so forth.
10. Understand how the integration works after the request life cycle is completed.
11. In CA Oblicore Guarantee, import the adapter package.
12. In CA Oblicore Guarantee, create the adapter.
13. Test the adapter.
14. Review the best practices for using the integration and implement the ones that apply to your organization.