Integrating with CA Oblicore Guarantee › How to Set Up the Integration › Set the Request Management Configuration Parameters

Set the Request Management Configuration Parameters

Setting the request management configuration parameters is an optional but recommended task when you set up the integration with CA Oblicore Guarantee, so that catalog users who are requesting a service can view the related performance data for the service.

1. Select Service Builder, Configuration, Request Management Configuration.

   The request management configuration parameters appear.

2. Click the Modify (Pencil) icon to next to each property that you want to update; verify the setting for the following parameter and update it if necessary.

   Display Service Health

   Specifies whether to enable catalog users requesting a service to view actual, current data regarding the quality or "health" of a service, based on the level of compliance of the service to its associated metrics. This data is determined by the contractual metrics, incentive metrics, and SLA health period specified in the contract-specific details for the service option elements in the service being requested.

   The metric data includes both the performance criteria and the actual number of violations, including the time increments measured.

   If you enable this option, catalog users can view this actual, current metric data for the service they are requesting. Conversely, if you do not enable this option, catalog users requesting a service cannot view this information for the service they are requesting.

You have set the request management configuration parameters.