Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Reservation ManagerTroubleshooting › No Resources Available Message When Requesting a VM

No Resources Available Message When Requesting a VM

Symptom:

After selecting a virtual machine template, a user sees the warning message “Organizational unit org_unit has not been granted access to a resource pool that can be used to provision the selected virtual template.” The user cannot continue to the next step in the reservation wizard. This message is typically displayed when an end user has access to the virtual machine template but is not authorized to create virtual machines on an ESX server or cluster in the same data center as the template.

Solution:

To resolve this issue, perform the following steps:

1. Identify the data center where the selected virtual template resides. This data center is displayed in the Location column of the System Images table.
2. Identify the organizational unit to which this user belongs.
3. Identify the virtual resource pools that are defined in the same data center as the selected virtual machine template. Provide access to the organizational unit the user belongs to.
4. Alternatively, create a new virtual resource pool that contains one or more ESX servers or clusters that are located in the same data center. Provide access to the organizational unit.