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Symptom:
A software installation task fails and an event in the Reservation Events table indicates that the “SD Agent installation job” failed. The reason listed is “Target cannot be resolved”.
This message indicates that the CA Software Delivery application was unable to access the target system using the name it was given. This problem can occur if the DNS has not been updated with the name of the newly provisioned virtual machine.
Solution:
If this issue occurred due to a delay in updating the DNS, restart the software installation task from the Reservation Task page.
If the task fails again, log on to the CA ITCM server and ping the target system by name. If it is not reachable, investigate why the Software Delivery server DNS is not being updated with the name of the target VM.
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