Setting Up the Alert Monitor › Alert Monitor Trouble Ticket Interface › Implement Trouble Ticket Interface for Multiple Email Addressees

Implement Trouble Ticket Interface for Multiple Email Addressees

You can use an exit procedure, together with the trouble ticket interface and data entry definitions, to implement an interface that prompts operators for more than one email address.

To implement a trouble ticket interface for multiple email addressees

1. Create an NCL procedure with the following statements, and save it to your TESTEXEC:

   &IF .&$USRNAME1 NE . &THEN +
   &$AMTADDRESS1 = &$USRNAME1
   &IF .&$USRNAME2 NE . &THEN +
   &$AMTADDRESS2 = &$USRNAME2
   ...
   

   Note: The number of &IF statements sets up the number of addresses you want to provide.

2. Update the trouble ticket data entry definition with the following fields:

   FIELD NAME=$USRNAME1
   VALUE="&$AMTADDRESS1"
   DESC="EMAIL ADDRESS #1"
   COMMENT=""
   REQUIRED=NO
   LENGTH=40
   FIELD NAME=$USRNAME2
   VALUE=""
   DESC="EMAIL ADDRESS #2"
   COMMENT=""
   REQUIRED=NO
   LENGTH=40
   ...
   

   Notes:

   • The number of fields corresponds to the number of email addresses in the procedure you created.
   • The value &$AMTADDRESS1 must be specified.
3. Define the email trouble ticket interface specifying a default address in the Mail Address field and the name of the procedure in the Exit Procedure Name field.

   The trouble ticket interface prompts operators for email addresses when they enter TT next to an alert.

Example: Implement a Trouble Ticket Interface for Two Email Addresses

To create an NCL procedure named EXAMPLE that sends emails to two addresses

1. Create an NCL procedure named EXAMPLE with the following statements, and save it to the TESTEXEC:

   &IF .&$USRNAME1 NE . &THEN +
   &$AMTADDRESS1 = &$USRNAME1
   &IF .&$USRNAME2 NE . &THEN +
   &$AMTADDRESS2 = &$USRNAME2
   ...
   

2. Enter /ALADMIN at the prompt.
3. Select option D - Define Trouble Ticket Data Entry.
4. Complete the panel as follows:

    PROD-------- Alert Monitor : Trouble Ticket Data Entry Definition -------------
    Command ===>                                   Function=Update Scroll ===> CSR
    
    ****** ***************************** TOP OF DATA ******************************
    000001 FIELD NAME=$USRNAME1
    000002  VALUE="&$AMTADDRESS1"
    000003  DESC="EMAIL ADDRESS#1"
    000004  COMMENT=""
    000005  REQUIRED=NO
    000006  LENGTH=40
    000007 FIELD NAME=$USRNAME2
    000008  VALUE=""
    000009  DESC="EMAIL ADDRESS #2"
    000010  COMMENT=""
    000011  REQUIRED=NO
    000012  LENGTH=40
    ****** **************************** BOTTOM OF DATA ****************************
   

5. Enter /ALTTI at the prompt.
6. Enter EMAIL in the Interface Type field and press F6 (Action).
7. Complete the panel as follows:

    PROD--------------- Alert Monitor : Email A Trouble Ticket -Columns 00001 00072
    Command ===>                                   Function=Update Scroll ===> CSR
    
    Mail Address              defaultaddress@tt.com_____________________________
    Host Name      (IBM)      HOSTNAME
    SMTP Node Name (IBM)      NODENAME
    SMTP Job Name  (IBM)      SMTP____
    SMTP DEST Id (TCPaccess)  ________
    Exit Procedure Name       EXAMPLE_
    Subject                   &$AMDESC__________________________________________
    
                                 Enter Mail Text Below
    
    ****** ***************************** TOP OF DATA ******************************
   

Result

When an operator enters TT next to an alert, they are prompted for an email address as follows:

 PROD--------------- Alert Monitor : Trouble Ticket Details --------------------
 Command ===>
 
 Email Address #1 ... defaultaddress@tt.com
 Email Address #2 ...