Portal User Guide › Role Definition Tickets › Update Role Ticket Tree › Self-Service Request Update Role Parent Ticket › Update Role Ticket General Functions

Update Role Ticket General Functions

The Self-Service Request Update Role Parent ticket provides the following General functionality:

Close

Closes the ticket.

Save

Saves the changes made to the ticket.

Delegate

Transfers the ticket tree to another manager.

Escalate

Transfers the ticket tree to another manager.

Cancel Process

Allows you to manually stop the Approval Process, at any stage.

More information:

Delegate

Escalate