Portal User Guide › Using Tickets and the Inbox › General Approval Ticket Operations › Add Attachment

Add Attachment

An advanced ticket feature that allows you to attach a file or URL to a specific ticket. Next to the listed attachment(s) you can see an . Click to delete the attachment.

The Add Attachment screen contains three fields:

Name

Lists the attachment name. When the attachment is a file, the file name is listed.

URL

The URL to be listed as an attachment.

File

The file to be attached. You can use the Browse button to locate the file.

To add an attachment

1. Click Add Attachment.

   The Add Attachment screen opens.

2. To link to a URL: enter the URL in the URL text box.
3. To attach a file: enter the file name or locate it using the Browse option.
4. Click Save.

   The Executing bar appears. The URL/file appears in the Ticket Properties Form under Attachments. You can open the URL or file by clicking on the provided link.