Portal User Guide › Using Tickets and the Inbox › General Approval Ticket Operations › Add Comment

Add Comment

Using this function you can add specific comments in free style text This is in addition to system comments that may be added during a ticket's life cycle, for example, during a campaign, a comment is added when a campaign is delegated.

All the comments appear in the Comments table.

The Comments table provides the following information:

Received

Provides the date when the comment was generated.

Owner

The name of the user who generated the comment.

Note: The content of the comment.

Next to each comment, you can see an . Click to delete the comment.

The Add Comment screen contains two fields:

Owner

Lists the name of the note owner

Note: Free style text.

To add a comment

1. Click Add Comment.

   The Add Comment screen opens.

2. Enter the comment you want to make in the Note field.
3. Click Save.

   The Executing bar appears. The new comment appears in the Ticket Properties Form's Comment table.