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CA RCM includes function buttons in ticket layouts. Depending on the purpose of the ticket, the following operations are available to you in tickets:
Note: This list describes options available to participants in the approval phase of a campaign, or in role management processes. In tickets for the initial review phase of certification campaigns, many of the operations listed below are represented by icons.
Closes the ticket.
Saves the changes made to the ticket.
Transfers the ticket to another manager.
Transfers the ticket to a higher-level manager.
Archives the ticket.
Adds a comment to reviewed entities in a ticket.
Adds an attachment or URL to reviewed entities in a ticket.
Displays a history of actions related to the ticket.
Opens the parent ticket of the current ticket.
Opens the child tickets of the current ticket.
Opens an entity browser window with details of the entity under review.
Displays a list of the creators and owners of the current ticket.
Saves changes to the ticket and lets you select a new owner for tasks that you reassigned.
Hides entities whose links have already been reviewed. When there are hidden entries, the Show All button appears.
Note: A sub-group of review tasks is hidden only if all tasks of the sub-group are complete. Partially complete sub-groups are not hidden.
Sends a copy of the specified review tasks to other users to see how they would decide. When you have initiated consultation, the View Consult Results button appears.
Activates approval tasks in a certification campaign or role management process.
Stops approval tasks in a certification campaign or role management process.
Displays the status of all the child tickets of the current ticket.
Displays the business process rules or statistical measures that the links under review violate.
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