Portal User Guide › Using Administration Functions › Help Desk Integration › Import Help Desk User Information to the eurekify.udb

Import Help Desk User Information to the eurekify.udb

To complete help desk integration, set the permission configuration of the help desk user in the CA RCM user database (eurekify.udb).

To import help desk user information

1. In CA RCM Data Management, go to File, Open from Database.
2. In the Choose File Type drop-down list, select User Database Files.
3. Select Eurekify_Users.udb and click Next.
4. Go to File, Save to File as, and save the Eurekify_Users.udb as a file.
5. Edit the saved file and add the help desk account name information as an additional field.
6. In CA RCM Data Management, go to Management, Merge User Database and merge the saved file into the database, as follows:
   1. In the Files dialog, enter the following values:
      • First Users DB: the path to the saved database file that you edited in Step 5.
      • Second Users DB: the path to the original CA RCM database
      • Output Users DB: the path to the output CA RCM database
   2. Click Merge.