Portal User Guide › Using Administration Functions › Help Desk Integration

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Help Desk Integration

CA RCM can be configured to integrate with other help desk systems, such as CA Service Desk Manager. In this release, the help desk integration is limited to viewing information in the CA RCM ticket. Once you configure integration, you are able to view this information within a help desk ticket.

Note: No custom CA RCM properties or operations are currently provided with this integration.

To configure help desk integration within CA RCM, perform the following process.

  1. Set help desk integration properties within CA RCM.
  2. Import help desk user information into CA RCM.