Portal User Guide › Using Administration Functions › Help Desk Integration › Set Properties for Help Desk Integration › Predefined Variables

Predefined Variables

The following variables can be used to populate help desk ticket attributes. These variables are used in setting the integration.unicenter.servicedesk.attributes.ChangeOrder property.

• sid—the result of the service.login() method
• ticket—the ticket VO instance. See the TicketVO class documentation in the open API.
• service—the web service instance, generated from http://some_server:8080/axis/services/USD_WebServiceSoap?wsdl
• ticketOwnerHandle—the handle returned by the service.getHandleForUserid() method of the user the ticket relates to
• loginUserHandle—the handle returned by the service.getHandleForUserid() method of the user specified at "integration.unicenter.servicedesk.username"
• currentTime—System.currentTimeMillis();
• currentDateObject—java.util.Date representation of System.currentTimeMillis
• currentTimeFormatted—SimpleDateFormat.getTimeInstance().format(currentDateObject)
• currentDateFormatted—SimpleDateFormat.getDateInstance().format(currentDateObject)
• ticketLinkHtml—an html link element (Action:) with a reference to the CA RCM ticket
• ticketQueueUrl—the value of the portalExternalLink.ticketQueueUrl property. For example, http://localhost:8080/eurekify/