Working with Links › Manage Tasks › How to Use Task Lists › Reply to a Pending Task

Reply to a Pending Task

All the pending tasks wait for a user to respond before continuing to the next Operator in the process. When the generated notifications are not opened and completed within a specified time interval, the notification times out.

In any case if a production user is not able to reply to a pending request, the content administrator can reply to a task.

Follow these steps:

1. Log in to the CA Process Automation web interface.

   CA Process Automation dashboard opens.

2. Select the Operations tab.

   The Task List panel appears in the Links panel.

3. Select one of the following views:

   My Tasks

   Displays tasks that are explicitly assigned to a production user, or the task that a production user takes.

   Group Tasks

   Displays all tasks that are assigned to groups to which a production user belongs to. The production user can filter the tasks that are based on the group.

4. Right-click a pending task and click Reply.

   The Reply dialog opens.

5. On each page of the prompt, do the following steps to edit the parameter value:
   1. (Optional) Click Back to change parameters on previous pages.
   2. Enter the requested information, and click Next.
6. Click Finish. One of the following results occurs:
   • Approval initiates the process control module to process the Prompt Completed exit link on the Assign User Task operator in the Process.
     • The State column shows Approved for the accepted user prompt.
     • The End column shows the date and time that the user prompt was accepted.
     • Subsequent actions that a process performs depend on the logic that is built into the Prompt Completed branch of the process.
   • Rejection interrupts the normal processing of a Process. Rejection discards any input from the form. Rejection signals the process control module to process the Prompt Aborted exit link on the Assign User Task operator in the process.
     • The State column shows Rejected for the rejected user prompt.
     • The End Time column shows the date and time that the user prompt was rejected.
     • Subsequent actions that a process performs depend on the logic that is built into the Prompt Aborted branch of the process.