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Set up Touchpoints for Design and Production

An operator that targets a touchpoint can run in both the design environment and in the production environment with no changes to the operator Target field. To make this possible, you define the same touchpoint name in each environment.

You can set up touchpoints for design and production as you finish these prerequisites:

Follow these steps:

  1. Add a touchpoint in the design environment.
  2. Configure properties for the design touchpoint.
  3. Add a production touchpoint with the same name.
  4. Configure how operators select the target agent.
  5. Configure properties for the production touchpoint.

More information:

Example: How Touchpoints Enable Content Portability