Administer Touchpoints › Set up Touchpoints for Design and Production › Add a Production Touchpoint with the Same Name

Add a Production Touchpoint with the Same Name

When content designers enter touchpoint names in the Target field for operators, the operator runs on the agent associated with the touchpoint in the design environment.

A touchpoint name must be unique within an environment. Two environments can have different touchpoints with the same name. The following scenario is valid, where there are two distinct touchpoints named TP-125.

• TP-125 associated with agent-1 and the design environment
• TP-125 associated with agent-2 and the production environment

Agents are not environment-specific.You can associate two touchpoints, with the same names, in different environments to the same agent.

When a process is transitioned to another environment, each operator must run on an agent used in the import environment. To prepare for the use of an imported process, do the following:

1. Identify each touchpoint targeted by an operator in a process that runs in the design environment. The process can be in the planning stage or it can be ready for export.
2. For each identified touchpoint, identify two appropriate agents used in the production environment on which the operator can run. Associating two agents rather than one is recommended for high availability.
3. In the production environment, create a touchpoint with the same name as the identified touchpoint. Associate it to the appropriate agents used in the production environment. The following procedure describes this step.

Follow these steps:

1. Click the Configuration tab.
2. Right-click the production environment in the Configuration Browser palette, and then click Lock.
3. Right-click the production environment, and then click Add Touchpoint.
4. Enter the same touchpoint name as the one used in the design environment. Enter the name in the Touchpoint Name field on the Add Touchpoint:productionEvironment dialog.
5. Select the two previously identified agents that can be targeted with this touchpoint.
6. Click Add, click Save in the menu bar, and then right-click the environment and select Unlock.
7. View the touchpoint you added in the All Touchpoints node for the design environment. View the additional row in the Touchpoint Data tab.

Note: If you associated multiple agents with the touchpoint in the target environment, you must configure how operators select the target agent.

More information:

Configure How Operators Select the Target Agent