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Administer Touchpoints › Manage Touchpoint Groups › About Touchpoint Groups

About Touchpoint Groups

When a given operator must target multiple touchpoints at once, administrators create a touchpoint group that can serve as an operator target. For example:

Administrators configre touchpoint groups; designers enter touchpoint group as target for operator.

When administrators transition a touchpoint group target to the production environment, they create a touchpoint group in the production environment. The touchpoint name duplicates the name used in the design environment. Administrators associate the production agents and Orchestrators to the touchpoint group. When they test the process, one of the things they verify is that operators that target a touchpoint group actually run on each Orchestrator and agent represented by a touchpoint in that group. For example:

When administrators transition a touchpoint group target to the production environment, they retain the touchpoint name.