Administer Library Objects › How to Prepare the Production Environment for a New Release

How to Prepare the Production Environment for a New Release

Content designers prepare a folder for export as a content package.

Content administrators verify that the touchpoints set as targets for operators are mapped to the Orchestrator or agents in the production environment. If content administrators complete their verification before the import, then objects can be imported as current. If they do not complete verification until after the import, the objects are not imported as current.

The user that performs the export and import verifies that the process works as designed in the production environment. Then, production users can begin using the new release.

Transitioning consists of the following steps:

1. Export and import objects in a content package.
2. Configure production targets for the new process.
3. Verify that the process works as designed.
4. Hand off the new process to production users.

   Note: The hand-off occurs outside the CA Process Automation application.

More information:

Set up Touchpoints for Design and Production