Managing the Infrastructure › Disable Tenants

Disable Tenants

You can disable tenants. For example, you can disable a tenant if you are a managed service provider (MSP) and you want to stop active monitoring of the tenant infrastructure.

Note: Log in as the administrator to perform this task.

You disable tenants in CA Performance Center. After you disable a tenant, synchronize the disablement with Data Aggregator, or wait for the automatic synchronization to occur.

Note: For more information about disabling tenants, see the CA Performance Center Administrator Guide.

Once Data Aggregator is aware that a tenant has been disabled, the following results occur:

• The Data Aggregator system stops all Data Collector hosts that are associated with the disabled tenant. Data Collector hosts then show a status of 'Not Collecting Data'. (When the tenant is reenabled, the Data Collector hosts must be restarted manually.)

  Note: For any new Data Collector installations for a disabled tenant, the status 'Not Collecting Data' is shown. Discovery is only permitted when the tenant is enabled again.

• All devices, device components, IP domains, SNMP profiles, and discovery profiles that are associated with the disabled tenant continue to exist.
• Polling is stopped for any devices and components that are being monitored on behalf of the disabled tenant.
• Historical data on the devices and components for a tenant remains accessible.
• Discovery profiles that are associated with the disabled tenant are invalidated and cannot be run. The discovery profiles have a state of 'Tenant Disabled'.
• If a discovery profile is invalidated while a discovery is running on it, the discovery is aborted.
• An audit event is generated on the Data Aggregator device for the disabled tenant.

More Information:

Enable Tenants