Logs and Troubleshooting › Data Source Synchronization Failed

Data Source Synchronization Failed

Symptom:

When I tried to perform a data source synchronization, I saw a 'Synchronization failure' message.

Solution:

A synchronization failure might indicate that the data source is unreachable. Do the following:

• Verify that the data source is running.
• Verify that the DNS hostname or IP address of the server where the data source database is installed is correct on the Add Data Source page.

Solution:

A synchronization failure can indicate that the data source could not handle the data sent to it during synchronization.

First, check the Data Source Log for the data source. For more information, see View the Data Source Log.

If you still cannot determine the source of the problem, check the Device Manager application.log file. It is written to the following directory:

CA\PerformanceCenter\PC\logs

If the data source was unable to handle data received from CA Performance Center during synchronization, the log entry shows a general SOAP exception.

Solution:

CA Performance Center encountered an issue during the attempted synchronization.

Check the log files, as instructed above. Look for an exception and stack trace within the following phases of synchronization:

• Pull
• Global Sync
• Bind (only executes when initially synchronizing with a data source)
• Push

The log contains detailed information about the steps that are performed during each phase. This information can help pinpoint the cause for the synchronization failure.

Solution:

System times are not synchronized. Check the NTP server or the system time on each server (including data sources and the CA Performance Center server).

More information:

Synchronization

View the Data Source Log

Data Source Registration Failed