Logs and Troubleshooting › Data Source Test Failed

Data Source Test Failed

Symptom:

I tested a data source during the registration process, but the test failed.

Solution:

Do the following:

• Verify that the DNS hostname or IP address of the server where the database for the data source is installed is correct.
• Attempt the data source registration anyway. The data source registration might succeed even if the test failed.
• Check the logs for registration failure information. For more information, see Data Source Registration Failed.

Solution:

If the failure occurred with a CA Infrastructure Management Data Aggregator data source, verify that it is running. Access the following URL:

http://<host>:<portnumber>/rest

where 'host' is the IP address of the server where the Data Aggregator is installed, and 'portnumber' is the port used to access the RESTful web service, usually 8181.

Note: This URL does not call up the correct page in Mozilla Firefox. Use another supported browser.

The web service status indicates whether the Data Aggregator is running.

Solution:

If the failure occurred with a data source other than a CA Infrastructure Management Data Aggregator, check the application log file (PC/logs/application.log) for a corresponding event. The log entry includes the URI that CA Performance Center used to communicate with the data source, as well as a stack trace.

More information:

Register a Data Source