Upgrading › Post Upgrade Configuration › How to Set Ticket Values for Self-Service Users
How to Set Ticket Values for Self-Service Users
You can control the Urgency and Priority values that appear to Self-Service users. The properties you set properties in the web.cfg file manage choices that appear to users while they create or edit tickets.
To set ticket values for Self-Service users, consider the following:
- For each override value in the web.cfg parameter, specify one or more values.
- For Urgency values, specify one or more numbers from 0 through 4.
- For Priority values, specify one or more numbers from 1 through 5 or the word None.
- Separate each value with a space.
- Specify the first value that appears in the list as the default value that appears on tickets. If necessary, you can repeat the default value in the list to improve legibility.
More information:
Set the Urgency Range for Self-Service Users
Urgency Property Values
Set the Priority Range for Self-Service Users
Priority Property Values
