Upgrading › Post Upgrade Configuration › How to Set Ticket Values for Self-Service Users › Priority Property Values

Priority Property Values

The web.cfg contains settings to control how self-service users override ticket Priority. The following Priority property values are available:

• None—Lets the user set the Priority to None
• 1—Lets the user set the Priority to 1 (highest priority)
• 2—Lets the user set the Priority to 2
• 3—Lets the user set the Priority to 3
• 4—Lets the user set the Priority to 4
• 5—Lets the user set the Priority to 5 (lowest priority)