Upgrading › Post Upgrade Configuration › Add the Urgency Field to Employee Tickets

Add the Urgency Field to Employee Tickets

By default the Urgency field does not appear on Employee incidents or requests. However, you can add the Urgency field by using the urgency_on_employee option.

Note: When you uninstall the urgency_on_employee option and disable priority calculation, the Priority field appears on the Request and Incident Detail pages for self-service Users.

To add the Urgency field to Employee tickets, install the urgency_on_employee option from the Options Manager, Request Mgr. The Urgency field appears on Employee incidents or requests. Self-service users can override the value on the incident.