Upgrading › Post Upgrade Configuration › How to Set Ticket Values for Self-Service Users › Urgency Property Values

Urgency Property Values

The web.cfg contains settings to control how self-service users override Urgency on tickets. The following Urgency property values are available:

• 0—Lets the user set the Urgency to 1-When Possible
• 1—Lets the user set the Urgency to 2-Soon
• 2—Lets the user set the Urgency to 3-Quickly
• 3—Lets the user set the Urgency to 4-Very Quickly
• 4—Lets the user set the Urgency to 5-Immediate