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You can set Support Automation to operate at specific hours or to operate at all times. You manage these hours of operation based on the needs of end users in your support environment. End users cannot access Support Automation functionality when it is closed. You can make quick changes to several workshifts in a single step.
Important! You can assign workshifts to both your Support Automation hours and individual live assistance queues. Different workshifts that are assigned to Support Automation hours and individual queues can cause conflicts for analysts and end users in your support environment.
Note: For more information about configuring Support Automation hours, see the Online Help.
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