Administering Support Automation › How to Customize Support Automation Tools

How to Customize Support Automation Tools

You can configure the Support Automation tools for your support environment according to your business needs. The settings let you control administrative functionality, such as automated tasks, chat presets, default credentials, and disclaimers.

• Customize the automated tasks list and classifications that Support Automation analysts use to provide support for end users.
• Configure chat presets for common responses to commonly asked questions and situations.
• Configure default credentials that let you gain access to an end-user computer.
• Customize disclaimers that end users see before launching self-service tasks.

Note: For more information about configuring Support Automation tools, see the Online Help.