Administering Support Automation › Administration Settings › How to Configure Support Automation Settings

How to Configure Support Automation Settings

You can configure the Support Automation settings for your support environment according to your business needs. The settings let you control administrative functionality, such as message routing servers, privacy levels, and Support Automation hours.

• Configure message routing servers to improve performance during assistance session.

  You can connect end users to the preferred local server of the analyst, or if the connection is unsuccessful, connect the session to the main default server.

• Define the privacy levels for end users in your environment.

  You can enable specific Support Automation Analyst Interface tools, based on privacy levels used in your environment.

• Set your Support Automation hours to specific hours of operation or as open at all times.

  You can direct live assistance requests when the support desk is closed, such as opening a web page informing the end user of the support desk hours and additional support options.

Note: For more information about configuring Support Automation settings, see the Online Help.