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CA SDM users can specify criteria about an item of interest and the search engine finds the matching knowledge documents and display them on the search results page as a set of "recommended document" links. The search query can be expressed as a keyword or set of words (phrase) that identify the desired concept that one or more documents can contain.
The list of documents that meet the search criteria is sorted, and ranked (from highest to lowest) to place the most relevant documents first in the search results. Using recommended documents helps users reduce the time required to find the desired information.
To provide a set of matching documents that are sorted according to some criteria quickly, the search engine collects data through the condition type (phrase, keywords or category), which the administrator configures on the Create Recommended Documents page.
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