Search

The Search feature enables administrators to perform the following tasks:

Manage the Knowledge Management search engine and define the settings used to manage noise words, special terms, and synonyms that are excluded or included in searches.
Define settings used to parse documents.
Define default search settings.
Create "recommended documents" that display in the search results. Dynamic FAQ listing is used to push (bubble up) the recommended documents to users.
Note: A document can have different permissions than the attachments linked to the document.