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Administering contacts is simplified if CA SDM and CA Workflow use the same LDAP directory server. This is especially useful if your site already uses an LDAP server as the main directory for users. Using CA SDM’s LDAP capabilities, the userids of contact records match the ones in the directory, allowing for smooth assignment of workitems to CA SDM analysts. The integrations become even more seamless if CA SDM uses CA EEM for authentication.
The following diagram shows a scenario in which all users in the LDAP directory automatically have access to CA Workflow Worklist web application. CA SDM still uses the contact tables in the MDB for its user records, but these records can be imported from and periodically synchronized with the LDAP server records.
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