Managing Change › Change Management Process Definition for CA Workflow › How the Change Management Process Definition Works › Approve, Reject, or Mark a Change Order as Incomplete

Approve, Reject, or Mark a Change Order as Incomplete

The change order type and risk level drive the approval process for change orders that use the Change Management Process Definition. The following change order values determine the change order approvers:

• If the Type is Normal and the Risk is Medium to Low, the change order requires only the change manager approval.
• If the Type is Normal and the Risk is High to Extreme, the change order requires CAB member approval.
• If the Type is Standard, no approvals are required. The system notifies the Implementation group to work on the change order.
• If the Type is Emergency, the system notifies the ECAB group. The change order shows Status-Approval In progress. When the change order is ready for approval, the system notifies the change manager.

As an approver, you review the change analysis information and determine whether to approve, reject, or mark the change order as incomplete.

To approve, reject, or mark a change order as incomplete

1. Open the change order by clicking the email notification link.

   The Change Order Detail page appears.

2. On the Workflow Tasks tab, click the Change Manager Approval Form link.

   The Tasks page appears.

3. On the Tasks tab, click the Perform link.

   The CAB or Change Manager Approval page appears.

4. Review the Chg Analysis tab for additional information about the change order.
5. Based on the required approval level, select one of the following approval tabs and answer the approval questions:

   Chg Mgr Approval

   Describes the change manager decision for the change order.

   CAB Approval

   Describes the CAB approver decision for the change order.

6. Select one of the following approval levels:

   Approve

   Accepts the change order.

   Reject

   Rejects the change order.

   Incomplete

   Marks the change order as incomplete.

   The Result page appears. Based on the approval level, the following actions occur:

   • If you approve the change order and no additional CAB approval is required, the Change Order Detail page shows Status-Approved and the Implementation group receives a notification to begin work.
   • If you approve the change order and CAB approval is required, the Change Order Detail page shows Status-Approval in progress. The CAB group also receives a notification.
   • If you reject the change order, the Change Order Detail page shows Status-Rejected and the requester and implementation group receive a notification.
   • If the change order is incomplete, the Change Order Detail page shows Status-Incomplete and the requester receives a notification.

More information:

How the CAB Process Works

CAB Responsibilities

CAB Approvals