Managing Change › Change Management Process Definition for CA Workflow

Change Management Process Definition for CA Workflow

The Change Management Process Definition manages Standard, Normal, or Emergency change orders. As part of the CA Workflow, the Change Management Process Definition manages all change order tasks from the initial request for change, through the Post Implementation Review. As each task completes, the Change Management Process Definition updates the change order status and activity log. The Change Management Process Definition also emails the contact or group about tasks that require completion.

The Change Management Process Definition includes the following functionality:

• Analyzes the change order type and associated risk level to determine the necessary level of approvals for change implementation.
• Provides a sample foundation as a basis for change management.
• Aligns with ITIL v3 standards for risk assessment, impact and conflict analysis, and approvals by both the Change Manager and the CAB.
• Incorporates the following CA SDM Change Management functionality:
  • Risk Assessment Survey
  • Business case
  • Conflict analysis
  • Impact analysis
  • Closure codes
  • Status codes
  • Change Type
  • CAB and CAB approval flags

More information:

CA Workflow