Configuring Auto Assignment

This section contains the following topics:

Auto Assignment

Auto Assignment Relationships

Auto Assignment Methods

How to Begin Implementing Auto Assignment

Default Group and Assignee

Auto Assignment Enablement

Auto Assignment Override

Assignment Controls

Activity Logging

Enable Activity Logging for Additional Attributes

Auto Assignment Tracing

Stored Queries

How Auto Assignment Assigns Tickets

How Auto Assignment Assigns Workflow Tasks

Configuration Item-Based Auto Assignments