FAQ Rating

When viewing the FAQ rating for tenant users, consider the following information about public documents:

Public documents are viewed by a larger audience than tenant users.
The FAQ rating of public documents is higher than a tenant's specific document.
Each tenant has different needs, so usage patterns are different between tenants.

The Top Solutions on the CA SDM Self-Service home page displays the top five public documents, as well as a tenant's top five documents.

You can configure the Top Solutions by navigating to Knowledge, Solution Survey, FAQ Settings on the Administration tab.