Defining Business Structure › Multi-Tenancy › Knowledge Management Impact › Knowledge Categories and Documents

Knowledge Categories and Documents

Knowledge Documents and Knowledge Categories are both tenant optional. Consider the following information for tenant optional and public objects:

• Public Knowledge Documents can only be added under public Knowledge Categories.
• Public Knowledge Categories can only be added under public categories.
• Tenant categories can be added under public categories and under a tenant's categories.
• Only tenant documents can be added under tenant categories.
• Public and tenanted documents can be added under public categories.

Note: The Cut/Copy/Paste category functionality is allowed only if the source and destination have the same tenant, or if the destination is public.

Repositories are defined as tenant optional, so the administrator can create different repositories for different tenants.

Embedded images are allowed only when the document and image are set to the same tenant. Attachment Folders, Attachments and Attachments to document links are also defined as tenant optional.