Data Sources › CA Service Desk Manager › Enable Live Chat

Enable Live Chat

CA Open Space offers a live chat feature which you can configure and enable for your users. To enable and use this feature, CA SDM must be configured and enabled for CA Open Space. Set up Support Automation.

For more information about setting up Support Automation, see the CA SDM r12.6 and r12.7 bookshelf on CA Support Online.

Follow these steps:

1. From the Data Sources page, click the Edit icon for CA SDM.
2. Click YES to enable Live Chat on the desired pages. You can enable Live Chat on the Search, Home, and Request pages.
3. (Optional) Customize the Live Chat link text.
4. Click Save.

   Live Chat is enabled in CA Open Space and the link appears on the selected pages for all users.