3. REPORTS › 3.3 TSO Management Objective Reports › 3.3.2 Weekly TSO Management Objective Reports › 3.3.2.3 Weekly TSO Service Report – Medium Activity

3.3.2.3 Weekly TSO Service Report – Medium Activity

The Weekly TSO Service -    Medium Activity Report quantifies
the TSO service for medium activity provided on a prime-time
hourly basis for the last seven days for each computing
system.

The management objective to be tracked for evaluating the
speed and consistency for medium TSO activity is a percentage
measure of the number of medium TSO interactions that were
satisfied within a specified number of seconds.

The following user options apply to this report:

Medium Response Objective:
The percentage of medium TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for medium TSO activity
(e.g., 90% within 15 seconds).

    &TSOPMR and &TSOSMR define the percentage target and
         second threshold (e.g., 90% within 15 seconds),
         respectively, for medium TSO response time, used in
         daily, weekly, and monthly reports.

    %LET TSOPMR = 90;
    %LET TSOSMR = 15;

Figure 3-30 quantifies the service provided with the
horizontal axis representing the hours of the seven days and
the vertical axis charting the percentage of medium TSO
interactions satisfied within the specified number of
seconds, as identified in the title.

The management objective for medium TSO service is shown by
the dashed horizontal reference line printed across the
chart.  The reference line is shown at the 90% level of the
vertical axis.  Therefore, any hour for which the charted bar
falls below this reference line signals that the medium TSO
service objective was missed.

                                                        YOUR COMPANY NAME                         20:47 FRIDAY, MARCH 24, 1989
                                                          CA MICS I/S MSS
                                                 WEEKLY TSO MANAGEMENT OBJECTIVES

                                    TSO SERVICE FOR MEDIUM ACTIVITY OF 90 % WITHIN 15  SECONDS
                                               COMPUTING SYSTEM IDENTIFICATION=Q033
  PERCENT
     100 +* * *     *     *******         ** ***  ***     *   *           *  *            **  *    *      *        **
         |****** ****     ********        ** ********     *****     *     * ****   **     ****** * **     *** ** * **
         |****** ****     ********        ** ********     *****  * **     *******  **     ****** * **     ****** * **
         |***********     ********        ** ********     ****** * **     *******  **     ******** **     ****** * **
      90 +***********-----********--------**-********-----******-****-----*******--**-----***********-----******-****
         |***********     ********        ***********     ***********     *******  **     ***********     ****** ****
         |***********     ********        ***********     ***********     *******  **     ***********     ***********
         |***********     ********        ***********     ***********     ******* ***     ***********     ***********
      80 +***********     ********        ***********     ***********     ******* ***     ***********     ***********
         |***********     ********        ***********     ***********     ******* ***     ***********     ***********
         |***********     ********        ***********     ***********     ******* ***     ***********     ***********
         |***********     ********        ***********     ***********     ******* ***     ***********     ***********
      70 +***********     ********        ***********     ***********     ******* ***     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      60 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      50 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      40 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      30 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      20 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      10 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         ------------------------------------------------------------------------------------------------------------------
            111111111       111111111       111111111       111111111       111111111       111111111       111111111
          89012345678     89012345678     89012345678     89012345678     89012345678     89012345678     89012345678   HOUR

            17MAR89         18MAR89         19MAR89         20MAR89         21MAR89         22MAR89         23MAR89   WEEKDATE

 Figure 3-30.  Weekly TSO Service Report Format - Medium Activity