3. REPORTS › 3.3 TSO Management Objective Reports › 3.3.2 Weekly TSO Management Objective Reports › 3.3.2.4 Weekly TSO Service Report - Short Activity

3.3.2.4 Weekly TSO Service Report - Short Activity

The Weekly TSO Service - Short Activity Report quantifies the
TSO service for short activity provided on a prime-time
hourly basis for the last seven days for each computing
system.

The management objective to be tracked for evaluating the
speed and consistency for short TSO activity is a percentage
measure of the number of short TSO interactions that were
satisfied within a specified number of seconds.

The following user options apply to this report:

Short Response Objective:
The percentage of short TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for short TSO activity
(e.g., 95% within 5 seconds).

    &TSOPSR and &TSOSSR define the percentage target and
         second threshold (e.g., 95% within 5 seconds),
         respectively, for short TSO response time, used in
         daily, weekly, and monthly reports.

    %LET TSOPSR = 95;
    %LET TSOSSR = 5;

Figure 3-31 quantifies the service provided with the
horizontal axis representing the hours of the seven days and
the vertical axis charting the percentage of short TSO
interactions satisfied within the specified number of
seconds, as identified in the title.

The management objective for short TSO service is shown by
the dashed horizontal reference line printed across the
chart.  The reference line is shown at the 95% level of the
vertical axis.  Therefore, any hour for which the charted bar
falls below this reference line signals that the short TSO
service objective was missed.

                                                        YOUR COMPANY NAME                         20:47 FRIDAY, MARCH 24, 1989
                                                          CA MICS I/S MSS
                                                 WEEKLY TSO MANAGEMENT OBJECTIVES

                                    TSO SERVICE FOR  SHORT  ACTIVITY OF 95 % WITHIN 5  SECONDS
                                               COMPUTING SYSTEM IDENTIFICATION=Q033
  PERCENT
     100 +                *  ** **        **********                                      *   *                     *
         |****** * **     * ******        ***********     * ***    **     ** ****   *     *****    **     *** *  * **
         |***********-----********--------***********-----********-**-----*******--**-----********-**-----******-****
         |***********     ********        ***********     ***********     ******** **     ***********     ****** ****
      90 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      80 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      70 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      60 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      50 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      40 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      30 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      20 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
      10 +***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         |***********     ********        ***********     ***********     ***********     ***********     ***********
         ------------------------------------------------------------------------------------------------------------------
            111111111       111111111       111111111       111111111       111111111       111111111       111111111
          89012345678     89012345678     89012345678     89012345678     89012345678     89012345678     89012345678   HOUR

            17MAR89         18MAR89         19MAR89         20MAR89         21MAR89         22MAR89         23MAR89   WEEKDATE

 Figure 3-31.  Weekly TSO Service Report Format - Short Activity