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The Weekly TSO Service - All Activity Report quantifies the
total TSO service (all activity including short, medium, and
long events) provided on a prime-time hourly basis for the
last seven days for each computing system.
The management objective to be tracked for evaluating the
speed and consistency for all TSO activity is a percentage
measure of the number of TSO interactions that were satisfied
within a specified number of seconds.
The following user options apply to this report:
Total Response Objective:
The percentage of all TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for total TSO activity
(e.g., 85% within 15 seconds).
&TSOPTR and &TSOSTR define the percentage target and
second threshold (e.g., 85% within 15 seconds),
respectively, for total TSO response time, used in
daily, weekly, and monthly reports.
%LET TSOPTR = 85;
%LET TSOSTR = 15;
Figure 3-29 quantifies the service provided with the
horizontal axis representing the hours of the seven days and
the vertical axis charting the percentage of total TSO
interactions satisfied within the specified number of
seconds, as identified in the title.
The management objective for total TSO service is shown by
the dashed horizontal reference line printed across the
chart. The reference line is shown at the 85% level of the
vertical axis. Therefore, any hour for which the charted bar
falls below this reference line signals that the total TSO
service objective was missed for that hour in the week.
Note that when the system was down and/or no measurement data
was available for an hour within a date, no bar appears.
YOUR COMPANY NAME 20:47 FRIDAY, MARCH 24, 1989 CA MICS I/S MSS WEEKLY TSO MANAGEMENT OBJECTIVES TSO SERVICE OF 85 % OF ALL ACTIVITY WITHIN 15 SECONDS COMPUTING SYSTEM IDENTIFICATION=Q033 PERCENT 100 +****** **** ******** ** ******** * * * * * * * * ** ** ** * * ** * ** |****** **** ******** ** ******** ***** * ** ****** ** ****** * ** *** ** * ** |*********** ******** ** ******** *********** ******* ** ******** ** ****** **** |*********** ******** ** ******** *********** ******* ** *********** ****** **** 90 +*********** ******** ** ******** *********** ******* *** *********** ****** **** |*********** ******** *********** *********** ******* *** *********** ****** **** |***********-----********--------***********-----***********-----*******-***-----***********-----******-**** |*********** ******** *********** *********** *********** *********** ****** **** 80 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 70 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 60 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 50 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 40 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 30 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 20 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** 10 +*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** |*********** ******** *********** *********** *********** *********** *********** ------------------------------------------------------------------------------------------------------------------ 111111111 111111111 111111111 111111111 111111111 111111111 111111111 89012345678 89012345678 89012345678 89012345678 89012345678 89012345678 89012345678 HOUR 17MAR89 18MAR89 19MAR89 20MAR89 21MAR89 22MAR89 23MAR89 WEEKDATE
Figure 3-29. Weekly TSO Service Report Format - All Activity
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