3. REPORTS › 3.3 TSO Management Objective Reports › 3.3.1 Daily TSO Management Objective Reports › 3.3.1.3 Daily TSO Service Report - Medium Activity

3.3.1.3 Daily TSO Service Report - Medium Activity

The Daily TSO Service - Medium Activity Report quantifies the
TSO service for medium activity provided on an hourly basis
for the identified day and computing system.

The management objective to be tracked for evaluating the
speed and consistency for medium TSO activity is a percentage
measure of the number of medium TSO interactions that were
satisfied within a specified number of seconds.

The following user options apply to this report:

Medium Response Objective:
The percentage of medium TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for medium TSO activity
(e.g., 90% within 15 seconds).

    &TSOPMR and %TSOSMR define the percentage target and
         second threshold (e.g., 90% within 15 seconds),
         respectively, for medium TSO response time, used in
         daily, weekly, and monthly reports.

    %LET TSOPMR=90;
    %LET TSOSMR=15;

Figure 3-24 quantifies the service provided, with the
horizontal axis representing the hours of the day and the
vertical axis charting the percentage of medium TSO
interactions satisfied within the specified number of
seconds, as identified in the title.

The management objective for medium TSO service is shown by
the dashed horizontal reference line printed across the
chart.  The reference line is shown at the 90% level of the
vertical axis.  Therefore, any hour for which the charted bar
falls below this reference line signals that the medium TSO
service objective was missed for that hour.

                                                            YOUR COMPANY NAME                    20:47 FRIDAY, MARCH 24, 1989
                                                              CA MICS I/S MSS
                                                     DAILY TSO MANAGEMENT OBJECTIVES

                                    TSO SERVICE FOR MEDIUM ACTIVITY OF 90 % WITHIN 15  SECONDS
                                                   COMPUTING SYSTEM IDENTIFICATION=R033

         PERCENT                 PERCENT
         100 +                        **              **  **              **  **
             |                        **  **  **      **  **              **  **
             |                        **  **  **  **  **  **              **  **
             |                        **  **  **  **  **  **      **      **  **
          90 +------------------------**--**--**--**--**--**------**------**--**---------------------------
             |                        **  **  **  **  **  **      **  **  **  **
             |                        **  **  **  **  **  **      **  **  **  **
             |                        **  **  **  **  **  **      **  **  **  **
          80 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          70 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          60 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          50 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          40 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          30 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          20 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          10 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             +---------------------------------------------------------------------------------------------
               0  1  2  3  4  5  6  7  8   9  10  11  12  13  14  15  16  17  18  19  20  21  22  23   HOUR
             |---------------------------------------23MAR89----------------------------------------|  DATE

 Figure 3-24.   Daily TSO Service Report Format - Medium Activity