3. REPORTS › 3.3 TSO Management Objective Reports › 3.3.1 Daily TSO Management Objective Reports › 3.3.1.4 Daily TSO Service Report - Short Activity

3.3.1.4 Daily TSO Service Report - Short Activity

The Daily TSO Service -  Short Activity Report quantifies the
TSO service for short activity provided on an hourly basis
for the identified day and computing system.

The management objective to be tracked for evaluating the
speed and consistency for short TSO activity is a percentage
measure of the number of short TSO interactions that were
satisfied within a specified number of seconds.

The following user options apply to this report:

Short Response Objective:
The percentage of short TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for short TSO activity
(e.g., 95% within 5 seconds).

    &TSOPSR and &TSOSSR define the percentage target and
         second threshold (e.g., 95% within 5 seconds),
         respectively, for short TSO response time, used in
         daily, weekly, and monthly reports.

    %LET TSOPSR=95;
    %LET TSOSSR=5;

Figure 3-25 quantifies the service provided with the
horizontal axis representing the hours of the day and the
vertical axis charting the percentage of short TSO
interactions satisfied within the specified number of
seconds, as identified in the title.

The management objective for short TSO service is shown by
the dashed horizontal reference line printed across the
chart.  The reference line is shown at the 95% level of the
vertical axis.  Therefore, any hour for which the charted bar
falls below this reference line signals that the short TSO
service objective was missed for that hour.

                                                            YOUR COMPANY NAME                    20:47 FRIDAY, MARCH 24, 1989
                                                              CA MICS I/S MSS
                                                     DAILY TSO MANAGEMENT OBJECTIVES

                                    TSO SERVICE FOR  SHORT  ACTIVITY OF 95 % WITHIN 5  SECONDS
                                                   COMPUTING SYSTEM IDENTIFICATION=R033

         PERCENT                 PERCENT
         100 +                        **      **      **  **          **      **
             |                        **  **  **      **  **          **      **
             |------------------------**--**--**--**--**--**----------**--**--**--------------------------
             |                        **  **  **  **  **  **          **  **  **
          90 +                        **  **  **  **  **  **          **  **  **
             |                        **  **  **  **  **  **          **  **  **
             |                        **  **  **  **  **  **      **  **  **  **
             |                        **  **  **  **  **  **      **  **  **  **
          80 +                        **  **  **  **  **  **      **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          70 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          60 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          50 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          40 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          30 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          20 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          10 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             +---------------------------------------------------------------------------------------------
               0  1  2  3  4  5  6  7  8   9  10  11  12  13  14  15  16  17  18  19  20  21  22  23   HOUR
             |-------------------------------------- 23MAR89----------------------------------------|  DATE

 Figure 3-25.   Daily TSO Service Report Format - Short Activity