3. REPORTS › 3.3 TSO Management Objective Reports › 3.3.1 Daily TSO Management Objective Reports › 3.3.1.2 Daily TSO Service Report - All Activity

3.3.1.2 Daily TSO Service Report - All Activity

The Daily TSO Service - All Activity Report quantifies the
total TSO service (all activity including short, medium, and
long events) provided on an hourly basis for the identified
day and computing system.

The management objective to be tracked for evaluating the
speed and consistency for all TSO activity is a percentage
measure of the number of TSO interactions that were satisfied
within a specified number of seconds.

The following user options apply to this report:

Total Response Objective:
The percentage of all TSO responses that were satisfied
within a specified number of seconds to reflect the
installation's response objective for total TSO activity
(e.g., 85% within 15 seconds).

    &TSOPTR and &TSOSTR define the percentage target and
         second threshold (e.g., 85% within 15 seconds),
         respectively, for total TSO response time, used in
         daily, weekly, and monthly reports.

         %LET TSOPTR=85;
         %LET TSOSTR=15;

Figure 3-23 quantifies the service provided, with the
horizontal axis representing the hours of the day and the
vertical axis charting the percentage of total TSO
interactions satisfied within the specified number of
seconds, as identified in the title.

The management objective for total TSO service is shown by
the dashed horizontal reference line printed across the
chart.  The reference line is shown at the 85% level of the
vertical axis.  Therefore, any hour for which the charted bar
falls below this reference line signals that the total TSO
service objective was missed for that hour.

                                                            YOUR COMPANY NAME                    20:47 FRIDAY, MARCH 24, 1989
                                                              CA MICS I/S MSS
                                                     DAILY TSO MANAGEMENT OBJECTIVES

                                          TSO SERVICE OF 85 % OF ALL ACTIVITY WITHIN 15  SECONDS
                                                   COMPUTING SYSTEM IDENTIFICATION=R033

         PERCENT                 PERCENT
         100 +                        **      **      **  **          **      **
             |                        **  **  **      **  **          **      **
             |                        **  **  **  **  **  **          **  **  **
             |                        **  **  **  **  **  **          **  **  **
          90 +                        **  **  **  **  **  **          **  **  **
             |                        **  **  **  **  **  **          **  **  **
             |------------------------**--**--**--**--**--**------**--**--**--**--------------------------
             |                        **  **  **  **  **  **      **  **  **  **
          80 +                        **  **  **  **  **  **      **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          70 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          60 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          50 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          40 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          30 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          20 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
          10 +                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             |                        **  **  **  **  **  **  **  **  **  **  **
             +---------------------------------------------------------------------------------------------
               0  1  2  3  4  5  6  7  8   9  10  11  12  13  14  15  16  17  18  19  20  21  22  23   HOUR
             |-------------------------------------- 23MAR89----------------------------------------|  DATE

 Figure 3-23.   Daily TSO Service Report Format - All  Activity