Desktop Virtualization › Managing the Virtual Desktops from CA ITCM › Implementation Guidelines for Virtual Desktops › Computer Properties › Unlock a Virtual Machine

Unlock a Virtual Machine

After the agent reinstalls the software, it sends an Offline RAC completed notification to the scalability server which in turn sends it to the manager. After the manager receives this notification, it unlocks the virtual machine from Offline RAC.

However, if the agent reinstalled the software but was unable to send the Offline RAC completed notification to the scalability server, then you can forcibly unlock the virtual machine. For example, if the agent cannot send the notification if the server was not available at that moment, you can unlock the virtual machine.

Follow these steps:

1. In the DSM Explorer, navigate to the Computers and Users, All Computers folder.
2. Right-click the relevant asset in the corresponding All Computers pane.
3. Select the Clear pending RAC lock command from the context menu that appears.

   Note: This new command is available only if the SD Status column indicates that one or more virtual machines is Locked by RAC. Otherwise, the command is disabled. Furthermore, this command is not enabled for any regular computer that goes into a Locked by RAC state.

   The selected asset is unlocked.