Desktop Virtualization

Desktop Virtualization

This section includes the scenarios about the use of desktop virtualization support functionality. Using CA ITCM, you can manage your virtual desktop infrastructure on VMware View and Citrix XenDesktop. CA ITCM helps you do the following:

• You can manage the golden template, vDisks, and virtual desktops from DSM Explorer.
• You can configure automatic reinstallation of software installed on virtual desktops, without affecting your chages after a reboot or a desktop update with a new version of the golden template.

  For example, software installed on a standard mode vDisk based virtual desktop is lost after you log off. You can configure CA ITCM to automatically reinstall these software when you log in next time.

• Includes new virtual desktop identification and registration scheme, improved asset registration speed, and queries and reports.

  Note: The management of user profiles, user data, user personality, or desktop configuration is not supported with this release. Rather, Microsoft methods like roaming user profile and folder redirection handle these tasks. For more information, see your Microsoft documentation.

Preparing a Golden Template

As a desktop support analyst, you must prepare the golden template to integrate your virtual desktop solution with CA ITCM. This integration helps you manage the golden template, VMware View Clones, Citrix PVS streamed virtual desktops, or MCS-based virtual desktops from CA ITCM.

The following diagram illustrates the steps for preparing a golden template:

The golden template preparation includes performing the following tasks:

1. Verify the Prerequisites
2. Deploy the DSM Agent on the Golden Template
3. Install the CA DSM Agent VDI Support Add-On Package
4. Deploy Production Software Packages on the Golden Template
5. Configure Software Reinstallation
6. Tag the Template and Create a Snapshot or vDisk
7. (Optional) Assign Scalability Servers to Virtual Desktops
8. Configure Inventory Collection on Software Reinstallation
9. Verify the Golden Template Assignment

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