Select the Remote Control, Rejected Sessions node to view sessions rejected by the current Remote Control domain manager. If there have been any rejected sessions, they will be listed in the corresponding Rejected Sessions pane when this node is selected.
A rejected session is created when either of the following two scenarios occurs:
For example, the user specified an unknown user name or entered the wrong password.
For example, the user requested secure control, but in the Remote Control management database the secure control permission had not been granted to this user for this computer.
You can switch between rejected sessions by selecting one from the Rejected Sessions pane. You can view details by double-clicking a particular session to access the Session Information dialog.
Purging of the sessions listed in this pane is controlled by configuration policies. For more information, see the Remote Control Administration Guide.
Note: The Rejected Sessions node and corresponding Rejected Sessions pane are only available when the DSM Explorer is connected to a CA ITCM Release 12.5 domain manager. If the DSM Explorer is connecting to an r12 or r11.x manager, this node will not be available.
The Rejected Sessions pane contains the following fields:
Displays pane-specific tips for selecting options or entering information.
Displays the time that the remote control session was attempted.
Displays the computer name of the remote control host.
Displays the computer name of the remote control viewer.
Displays the user name or ID of the session's remote user.
Displays the length of the remote control session.
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