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Specify Connection Settings

Use the Connect tab to specify login and password information required by the computer to which you want to connect. You can also modify the user name and password from this tab.

To specify connection options

  1. Select the connection type or mode from the Mode drop-down list before actually connecting with the host computer. Valid modes are as follows:
    View

    Permits the viewer to see the host computer but not control it.

    Stealth View

    Permits the viewer to see the host computer without interfering with its display and performance and without the host acknowledging the connection. This is called passive monitoring. The host screen does not change when a connection is made, but it may flicker when connecting or disconnecting. To avoid flickering, set the Suppress display flicker on connect policy to True. On Windows hosts, the Load driver on start policy must also be set to True to avoid flickering.

    Note: For more information about these policies, see the Video capture Policy Group topic in the Configuration Policy section of the DSM Explorer Help.

    Shared Control

    Permits both the viewer and host to have control.

    Classroom

    Permits multiple viewers to a single host, giving the host the ability to pass or restrict control to any one of the student viewers.

    Exclusive Control

    Disables the host's mouse and keyboard. Only the viewer can control the host's computer, and only one viewer at a time can be connected.

    Windows: In Secure Control and Exclusive Control modes, the Ctrl-Alt-Del key sequence cannot be blocked, because it is a low-level security feature of the operating system. This means the host user may be able to interfere with remote control operations by repeatedly pressing Ctrl-Alt-Del to switch to the login desktop or to open the Task Manager. However, after issuing a Ctrl-Alt-Del, the host user will still not have keyboard or mouse control of the desktop.

    Linux: This option prevents other users from connecting when there is a session in progress; the host's mouse and keyboard are not disabled.

    Secure Control

    Windows: Gives the viewer control over the host computer similar to the exclusive control option, but also blanks out the screen. In secure control mode, only one viewer can connect. A secure control message screen is displayed; this screen is configurable and displays a static HTML page.

    Windows: In Secure Control and Exclusive Control modes, the Ctrl-Alt-Del key sequence cannot be blocked, because it is a low-level security feature of the operating system. This means the host user may be able to interfere with remote control operations by repeatedly pressing Ctrl-Alt-Del to switch to the login desktop or to open the Task Manager. However, after issuing a Ctrl-Alt-Del, the host user will still not have keyboard or mouse control of the desktop.

    Note: The secure control mode uses multiple-monitor operating system features with which some versions of the Intel Display drivers are not fully compatible. If Remote Control detects a driver compatibility problem, it does not display the secure control message, “Secure Control Session in Progress.” Instead, the host screen becomes black. Using the latest display drivers from Intel resolves the problem.

    Linux: Creates a new login session with a hidden desktop that only the viewer can see. Note that remote control connections to Linux hosts in this mode do not control the desktop of the currently logged on user. Multiple concurrent secure control connections are supported, and each connection creates a separate hidden desktop.

    Mac OS X (Intel): The secure control feature is not supported.

    Default: Shared Control

  2. Specify the network protocol of the computer to which you want to connect.

    The list of available connection addresses is retrieved from the address book.

    Choose a connection address from the Connection drop-down list, or select User Defined to manually enter a network protocol and address.

    Note: This field is only available when opening a computer from an address book.

  3. In the Protocol field, specify the connection protocol to use when connecting.

    Note: This field is available if User Defined is selected in the Connection field or when connecting using the Quick Connect option.

  4. Specify the primary network address of the computer to which you want to connect. Select the address from the drop-down list.

    Note: This field is available if User Defined is selected in the Connection field or when connecting using the Quick Connect option.

  5. Specify the address of the computer to which you want to connect in one of the following formats.
    1. <address:portNumber> where <portNumber> is optional.

      Connects to the interactive session on the target computer.

    2. <address:portNumber$sessionID> where <sessionID> is an integer session number.

      Connects to the specified session on the target computer. This session can be interactive or remote interactive session.

    3. <address:portNumber$sessionUser> where <sessionUser> is the user name.

      Connects to the specified users session on the target computers. This session can be interactive or remote interactive session.

      Note: This format is not supported if the user is logged into multiple sessions on the same target computer.

  6. (Optional) Choose to connect to the remote computer with specified user credentials.

    If not selected (default setting), the viewer attempts to connect as the currently logged on user (unified logon). Unified logon is useful, for example, if you work in an environment where you are forced to change your password every 30 days.

    Note: If the computer has been opened from the global address book (GAB), the user name and password are automatically filled with the user name and password retrieved from the GAB. If unified login was used to connect to the GAB, then the Connect as a different user option will be unchecked.

  7. Select a repository from the list of available repositories against which the target computer can authenticate.

    When you click this field for the first time, the repository list is queried from the host computer. This causes a short delay while this information is retrieved.

  8. Specify the user name with which you want to connect. When you are connecting to a host that has centralized security enabled (default), the connecting user is validated at the host's manager. You need to specify a user that is known to the remote control manager.

    The User name field is entered automatically if you added the user credentials when you created this computer in the local address book, or if the computer has been opened from the global address book (GAB).

    Note: When using a hierarchical directory like Lightweight Directory Access Protocol (LDAP) or Novell Directory Services (NDS), you need to specify the Full Qualified Distinguished Name (FQDN) for the user. (For example, for the Microsoft Active Directory domain, company.com, a possible FQDN is 'CN=1,OU=Europe,DC=company,DC=com', and for NDS a possible FQDN is 'CN=user1.OU=Sales.O=Europe'.) For LDAP, you can use the User Principle Name (UPN), for example, user login name@domain name, as a shortcut when UPNs are supported in your Active Directory environment.

  9. Enter the password of the specified user. This field is entered automatically if you added the user credentials when you created this computer in the local address book, or if the computer has been opened from the global address book (GAB).

    Note: If Meeting is selected from the connection type drop-down list, no password is required to connect and this field is disabled.

  10. (Optional) Select the Save as defaults option to save the specified connection settings, excluding IP address, user name, and password, as the default settings for all subsequent connections.

    To change the computer-specific connection settings, such as IP address, access the properties of the selected computer in the local address book.

    Note: This field is not available when using the RC Viewer Web Interface.

    Default: False

  11. Click OK (or Connect).

    Your connection settings are saved.

Note: The Help button is not available when using the RC Viewer Web Interface.