The Service Desk section lets you enable the CA SDM integration. You can select the problem types and choose to raise a service ticket whenever the problem occurs.
Note: This section is enabled only if you set the Service Desk integration to True in the Default Computer Policy. By default, it is set to False.
The Service Desk section has the following fields:
Enables service desk integration.
Lists all the problem types in service desk. Select the problem type which needs to be handled by the policy.
Specifies the description of the service desk issue.
Specifies the macro that you want to add to the notification message. You can add any number of macros to the message.
Adds the selected macro to the message.
Lets you enter the comments when the asset complies with the policy.
Specifies the macro that you want to add to the notification message. You can add any number of macros to the message.
Adds the selected macro to the message.
Note: For more information about CA SDM integration, see the Implementation Guide.
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