The process parameters that appear when you define an event depend on the workflow provider process type that you select. The Notification and One Escalation process is an email notification process that is included with the product. This process sends an email notification to the initial recipient when an event occurs and, if the initial recipient does not respond, escalates the email to the first escalation level recipients. When you select this process as the workflow process for an event, a list of parameters appears.
Important! CA APM and CA Process Automation do not validate the information that you enter for the parameters. You must verify that your input is valid and that you entered the data in the correct format.
The following fields require explanation:
CA Process Automation user ID (CA APM or non-CA APM user) for acknowledging the initial notification. You can specify more than one user ID, separated with colons. Do not enter spaces between entries.
Example: This example contains a user ID (John) that is a text entry value and the mapped field {legaldoc.owner.userid}. The two items are separated with a colon. The mapped field {legaldoc.owner.userid} represents the user ID of the user in the Owner field of the Legal Document. To obtain the mapped field {legaldoc.owner.userid}, click the Map Fields button, select the Owner link in the Add Fields dialog, and select User ID from the list of attributes.
John:{legaldoc.owner.userid}
CA Process Automation group name for acknowledging the initial notification. You can specify more than one group name, separated with colons. Do not enter spaces between entries.
Example: This example contains a CA Process Automation group name (ITAM) that is a text entry value.
ITAM
Email address (or distribution list) of the initial recipient of the email. You can specify more than one address, separated with semicolons. You can enter spaces between entries.
Example: This example contains an email address (john.doe@company.com) that is a text entry value and the mapped field {legaldoc.owner.emailid}. The two items are separated with a semicolon. The mapped field {legaldoc.owner.emailid} represents the email address of the user in the Owner field of the Legal Document. To obtain the mapped field {legaldoc.owner.emailid}, click the Map Fields button, select the Owner link in the Add Fields dialog, and select Email Address from the list of attributes.
john.doe@company.com;{legaldoc.owner.emailid}
Email address (or distribution list) of the initial copy recipient of the email. You can specify more than one address, separated with semicolons. You can enter spaces between entries.
Example: This example contains an email address (jane.doe@company.com) that is a text entry value and the mapped field {legaldoc.requestor.emailid}. The two items are separated with a semicolon. The mapped field {legaldoc.requestor.emailid} represents the email address of the user in the Requestor field of the Legal Document. To obtain the mapped field {legaldoc.requestor.emailid}, click the Map Fields button, select the Requestor link in the Add Fields dialog, and select Email Address from the list of attributes.
jane.doe@company.com;{legaldoc.requestor.emailid}
Subject of the email message for the initial recipient. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (Acknowledgement required for) and the mapped field {legaldoc.documentidentifier}.
Acknowledgment required for {legaldoc.documentidentifier}
Message of the email for the initial recipient. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (The Legal Document Document Identifier), the mapped field {legaldoc.documentidentifier}, and more text entry content.
The Legal Document Document Identifier {legaldoc.documentidentifier} requires your acknowledgment using the link in the Subject of this email.
Title that appears on the acknowledgment task that the user accesses in CA Process Automation to acknowledge receipt of the notification. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (The Legal Document Document Identifier) only.
The Legal Document Document Identifier
Description that appears on the acknowledgment task that the user accesses in CA Process Automation to acknowledge receipt of the notification. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (The Legal Document Document Identifier) and the mapped field {legaldoc.documentidentifier}.
The Legal Document Document Identifier {legaldoc.documentidentifier}
CA Process Automation user ID (CA APM or non-CA APM user) for acknowledging the escalation notification. You can specify more than one user ID, separated with colons. Do not enter spaces between entries.
Example: This example contains a user ID (Mary) that is a text entry value and the mapped field {legaldoc.owner.supervisor.userid}. The two items are separated with a colon. The mapped field {legaldoc.owner.supervisor.userid} represents the user ID of the supervisor of the user in the Owner field of the Legal Document. To obtain the mapped field {legaldoc.owner.supervisor.userid}, click the Map Fields button, select the Owner link in the Add Fields dialog, select the Supervisor link, and select User ID from the list of attributes.
Mary:{legaldoc.owner.supervisor.userid}
CA Process Automation group name for acknowledging the escalation notification. You can specify more than one group name, separated with colons. Do not enter spaces between entries.
Example: This example contains a CA Process Automation group name (ITAM) that is a text entry value.
ITAM
Email address (or distribution list) of the recipient of the escalation email. You can specify more than one address, separated with semicolons. You can enter spaces between entries.
Example: This example contains an email address (mary.doe@company.com) that is a text entry value and the mapped field {legaldoc.owner.supervisor.emailid}. The two items are separated with a semicolon. To obtain the mapped field {legaldoc.owner.supervisor.emailid}, click the Map Fields button, select the Owner link in the Add Fields dialog, select the Supervisor link, and select Email Address from the list of attributes.
mary.doe@company.com;{legaldoc.owner.supervisor.emailid}
Email address (or distribution list) of the copy recipients of the escalation email. You can specify more than one address, separated with semicolons. You can enter spaces between entries.
Example: This example contains an email address (jane.doe@company.com) that is a text entry value and the mapped field {legaldoc.requestor.emailid}. The two items are separated with a semicolon. The mapped field {legaldoc.requestor.emailid} represents the email address of the user in the Requestor field of the Legal Document. To obtain the mapped field {legaldoc.requestor.emailid}, click the Map Fields button, select the Requestor link in the Add Fields dialog, and select Email Address from the list of attributes.
jane.doe@company.com;{legaldoc.requestor.emailid}
Subject of the escalation email. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (Escalation for), the mapped field {legaldoc.documentidentifier}, and additional text entry content.
Escalation for {legaldoc.documentidentifier}. Acknowledgment required
Message of the escalation email. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (The Legal Document Document Identifier), the mapped field {legaldoc.documentidentifier}, and more text entry content.
The Legal Document Document Identifier {legaldoc.documentidentifier} requires your acknowledgment using the link in the Subject of this email.
Subject of the reminder email message for initial and escalation recipients. The product sends a reminder when half of the Acknowledgment Time-out period has passed. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (Reminder for), the mapped field {legaldoc.documentidentifier}, and additional text entry content.
Reminder for {legaldoc.documentidentifier}. Acknowledgment required.
Message of the reminder email for initial and escalation recipients. The product sends a reminder when half of the Acknowledgment Time-out period has passed. Enter text or combine text entry with mapped fields. You do not need to enter colons or semicolons to separate entries.
Example: This example contains text entry content (Reminder: The Legal Document Document Identifier), the mapped field {legaldoc.documentidentifier}, and more text entry content.
Reminder: The Legal Document Document Identifier {legaldoc.documentidentifier} requires your acknowledgment using the link in the Subject of this email.
The amount of time that is allowed for acknowledgment after the email notification is sent before the escalation process begins. This time-out applies to initial and escalation notifications. Days, hours, and minutes can be any numeric value. The format must be days:hours:minutes (separated with colons).
Example: This example specifies a time-out period of exactly four days.
4:00:00
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